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Can I register a new technician from the
App ?
Yes a new technician can register through the
App. They will need the company code to link
their profile to the correct company and they
will need to select whether they are an full
time employee or a contractor to be given the
correct user access rights.
What software version on the mobile do
you need to run this App?
Apple iPhone with iOS 12 or later
Android OS 8 or later
Where can I download the App from?
Detectortesters Connect App is available on
Google Store and Apple App Store.
Can anybody just download the App and
use any tester?
No - users need to be registered and can
only use devices that are registered to their
company.
How do I know that I can use my
company’s tester?
Tester device needs to be registered to your
company on the cloud portal under devices. If
this is not the case you need to:
- Log in to service portal
- Click on Devices at the top of the page
- Click on “”+Add New Device”” at top right of
the page under sign out
- Insert device serial number (this can be
found on the device settings under device
information)
Why does the App ask for location data?
If I don’t agree, what is the impact?
Location data is used to search for nearby
locations to allow you to choose a site
location when creating a test - this is to ensure
compliance as location is proof of presence on
the report.
If you do not agree, you will not be able to
start a test job and you will receive a pop up
directing you to your mobile settings
What radius in meter and feet does the
google location finder cover?
~150 meter 490 feet
Does the google location finder work in
all countries?
Google location finder is supported in all
countries. More information can be found on
the google website here:
https://developers.google.com/maps/coverage
Does the postcode look-up / address
finder work in all countries?
Postcode lookup is only supported in the UK
at present
On the My Test Job screen, what does
the number refer to, on the top right?
The 10 character number displayed in the
top right under the settings cog is the serial
number of the connected device
Why do you need to pair the device with
a mobile? Is it easy?
Pairing the device automates the capturing of
test results and facilitates the creation of test
reports for the jobs carried out - once device
is registered to the company on the portal, all
you need to do is click on “connect device” -
select correct device and you are paired
How often do you have to pair the
mobile with the device?
The tester will work without connection to
App for 7 days following first power on, at
which point it will require registration via the
cloud portal. Once registered, Testifire XTR2
requires communication with the App once
every 31 days or it will cease to function
How do you change the test mode? For
example, changing from smoke detector
to heat detector testing?
Once test job is created, the test type can be
changed by selecting “Change Test” top left of
the mobile screen
Is each individual test time stamped?
The time of each individual test is time
stamped and will be shown on the final test
report
Can you add notes for the individual
tests?
Yes, notes can be added to individual tests
and in general commentary for test report
Does the App record results for
individual detectors? Is it an asset list
with asset history.
Test report will record the results of each
test carried out if in the notes of each test
something is added to identify the individual
detectors then this can form an asset list
Where can I add a job ID / work order for
my client?
Job ID can be added in the notes or in the Job
Title free text space of the App
What happens if I forget to submit the
test job at the end?
The job will remain open and will be
submitted automatically after 7 days
Can you pause the App / clock, for when
you taking a break?
If a test has been created, it is currently not
possible to pause the clock while taking
a break. For compliance purposes time is
taken from when started the job on site until
finished.
Some of my test reports in the App seem
to have disappeared, what can I do?
Contact detectortesters-connect@
detectortesters.com to investigate the
problem
Why won’t my App open?
Check your device meets the minimum
requirements for OS, App permissions are
enabled, App is updated - if not please
reinstall the App any phone company
restrictions. If it still does not open please
contact support.
Can I use a website rather than the App?
No - The tests can only be recorded via the
App
Is the App secure?
We have taken strong measures to ensure
the security of our system and have worked
with NCC group; a global cyber and software
resilience business operating across multiple
sectors, geographies and technologies to
do so. They are a NCSC-approved CHECK
company offering penetration testing of IT
systems to identify potential vulnerabilities
and recommend effective security
countermeasures. We have carried out a
thorough pen test of our:
- Web application (Cloud & Admin Portal)
- Mobile application
- Server Database
Findings have not shown any high-risk
component in our system
Is the App Free?
You can download it at no cost on the google
play or App store. To use the App, Cloud
Portal and the Device a monthly subscription
is required. The subscription is per device.
Why do I need to be registered as user?
Registration as a user allows you to use the
App to easily create test reports for the jobs
being carried out. This is also a compliance
requirement as any job reported created
needs to be associated with a registered
technician. Refer to Privacy & Terms of
Services.
If I am registered as a user, can I opt out
from emails?
You have not opted into any marketing
communications by registering for
Detectortesters Connect. Refer to Privacy &
Terms of Service.
What type of emails will I receive?
Only emails related to management of your
Detectortesters Connect account will be
sent to the registered email address when
requested
How do you start testing?
Log in on App - turn on device - pair App to
device - click create test - search and select
location - select test - press start test on App -
use tester device to start test
How do you select the location?
App will suggest nearby locations based on
google location finder. Alternatively select
“Can’t see location?” And insert address of
site.
Can I use multiple testers with the same
App?
Multiple testers can be linked to a company.
A single user can use any one of the testers at
a time.
Why can’t I pair my Tester to the App?
Add tester to your company account on the
portal; login - devices tab - add new tester -
enter tester serial number (found on device
under settings). Once tester is added to your
account on the portal; go on the App (ensure
bluetooth is enabled on mobile) when in the
proximity of the tester (make sure tester is on)
- click connect device and select the tester.
Can I download the App for my tablet?
Yes - App can be downloaded to tablet as long
as it supports minimum requirements
Will I lose my data if I delete the App?
Users with admin rights would be able to
access the data through the cloud portal
I’m having issues connecting my device
to the App, what should I do?
Check the following:
- mobile Bluetooth is on
- enable App permissions; nearby devices
If issue is still not resolved please contact
detectortesters support
What happens if my phone has no
network or lost connectivity during a
test?
Test results will be uploaded once network
connectivity is established again
What happens to a tester on the App if
it does not get utilised for a prolonged
period of time ?
Testers require connection with the App once
every 31 days or else it will cease to function
What type of report format can I send
through the App ?
App sends reports only in PDF format, as
this feature is to provide customer with a job
report
I previously did not allow the App
location or camera access, how do I
switch it back on / allow it again?
On Android: Go to settings - Apps - Select
detectortesters-connect - permissions -
change permissions
On Apple: Go to settings > Privacy & Security
> Location Services > Detectortesters Connect
> Allow Location Access While using the App
Are there any specific password
requirements for the App (and Cloud
Portal)?
No there is no requirement for App and Cloud
Portal password. But it is recommended to
use a minimum of 9 characters consisting of
upper and lower case, numbers and at least
one special character
Forgot my password? What do you do?
Select forgot password - insert email address
of account - click on reset link sent via email
(check your spam folder) - follow prompt to
reset your password
Do you need a mobile for this new
tester?
Yes - a bluetooth enabled mobile or smart
device that can run the Detectortesters
Connect App is required. The tester will
work without connection to App for 7 days
following first power on, at which point it
will require registration via the cloud portal.
Once registered, Testifire XTR2 requires
communication with the App once every 31
days or it will cease to function
Can I override a test result? For example,
the test activated the detector, but the
tester did not see the RED LED.
Yes - you can select override and force fail or
pass to a test with the addition of comments
to explain why.
What do you do if the tester
continuously fails to see the RED LED?
Check the unit is in the correct LED detection
mode (Solid LED or Blinking LED).
Check for a good seal around the detector
with the membrane.
Check the standoff plate inside the cup is
wiped clean of any dirt & there is no dirt under
the standoff plate. It may need replacing if
scratched.
The App can be used to overwrite a test as
PASS and enter in a comment/reason.
Where can I get help for my tester and
the App?
For help videos in the App - Settings - Help -
Guidance videos
For support contact details in the
App - Settings - Error History - Contact OR
Visit Support
Can I stop push notifications?
Yes - push notifications can be switched on or
off through settings section of the App
What is the Connect Company function
for?
This function allows a user to join another
company as a contractor. All test reports
can then be linked to the correct company
account. (Compliance)
Can I delete the App and still use the
tester?
No - the tester needs to be linked to a mobile
device via the App
I’ve lost the tester linked to my phone,
what can I do?
Contact detectortesters support to report lost
device
