Do you issue loan units whilst the product is being repaired?
Unfortunately we are unable to provide loan units during a repair
How can I keep my tester in top working order?
Refer to user manual for cleaning guides and help video in Detectortesters Connect App
Does the product need an annual service?
No. There is no need to return Testifire XTR2 for an annual service or calibration
My tester is asking me to clean the IR sensor. What does this mean?
This message appears when the infrared sensor inside the test cup is too dirty and
cannot self-calibrate. You should clean the sensor with a lint free dry cloth
How long do repairs take? How long before you get the product back?
Go to our Website for lead times for your repairs
