Testifire XTR2 Frequently Asked Questions

Can you repair the product yourself?
Users can clean, maintain and change
serviceable items in the field only. Self repairs
will invalidate the warranty


For outside of the warranty period or
accidental damage, what can you repair?

  1. Cup Repair Bundle
  2. LCD Repair Bundle
  3. Fan/Motor Repair Bundle
  4. Body Shell Repair Bundle
  5. Main Board Repair Bundle
  6. Cup Tightening Repair Bundle


How much is it to repair the testers?
Go to our Website for Repair Bundle prices


What’s the process for getting the
product repaired?
User raises an RMA with Product Support and
return the product to their nearest authorised
service centre


How long do repairs take? How long
before you get the product back?
Go to our Website for lead times for your
repairs

Do you issue loan units whilst the
product is being repaired?
Unfortunately we are unable to provide loan
units during a repair


How can I keep my tester in top working
order?
Refer to user manual for cleaning guides and
help video in Detectortesters Connect App


Does the product need an annual
service?
No. There is no need to return Testifire XTR2
for an annual service or calibration


My tester is asking me to clean the IR
sensor. What does this mean?
This message appears when the infrared
sensor inside the test cup is too dirty and
cannot self-calibrate. You should clean the
sensor with a lint free dry cloth