Testifire XTR2 Frequently Asked Questions

How do I buy a subscription?
Visit https://detectortesters-connect.com/ to register your new device and purchase a subscription. If this is your first Testifire XTR2, you will need to create an account and register your company first.

Why do I need a subscription?
A subscription is required to enable functionality of Testifire XTR2 and provide access to the Detectortesters Connect App and Cloud Portal

What do I get with my subscription?
A subscription provides functionality of Testifire XTR2 and enables connection with the Detectortesters Connect App and cloud portal for digital test reports and advanced test modes

I am trying to subscribe a device but the “subscribe” button is not active,
why ?
This is because your company account is “not verified” or “pending” verification. You can check the status of your company account by logging in to the cloud portal and checking what it says next to the “detectortesters” logo in the top right of the screen. If “not verified” or has been “pending” for more than a week please contact support.

Can I cancel my subscription if I don’t want it anymore?
Yes. A subscription can be cancelled at any time and it will terminate and the end of the current billing period. Once a subscription ends, Testifire XTR2 will require a new subscription to enable functionality again

How do I cancel my subscription ?
Go to cloud portal - click on “manage subscriptions” - identify subscription you would
like to cancel by finding correct serial number - click on “cancel plan”