Smoke Generator Not Recognised

Purple Status LEDs with Error 011 Insert Smoke Generator displayed can mean your smoke generator has not been recognised. The following steps will guide you on how to solve the fault and get the unit back up and running.

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1.
Turn the unit off. Remove the battery, smoke cartridge and smoke generator.

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2.Ā 
Clean the gold contacts inside the generator housing on your Testifire XTR2 using an anti-static lint-free cloth or wipe.Ā  Allow the contacts to dry thoroughly.Ā 

3.
Carefully re-insert the smoke generator, then the smoke cartridge and finally the battery. Ensure the clips engage securely for each component, and especially for the generator. Press and hold the generator down firmly for a few seconds to "seat" the generator. When inserting the smoke cartridge, retain the pressure on the back of the cartridge for at least 3 seconds to ensure a secure fit. Switch the unit on.

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4.Ā 
Tap the settings icon from the bottom left-hand corner of the LCD display, then tap the ā€œPurgeā€ option. Tap the Purge icon to begin a manual purge cycle. This will take approximately 60 seconds to complete, and smoke should be produced in this time.

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Has this fixed the problem?

Thanks for using Testifire XTR2 Support. 

It doesn’t look like we can fix this at this time. Please contact our product support team who can advise you further.

Email: support@detectortesters.com or Telephone: +44 (0) 1707 282760