Testifire XTR2 Frequently Asked Questions

How long is the warranty period?
2 year warranty this is for the head unit and
charger kit.


What are the warranty periods for
spares / consumables?
12 months


What do I do when the product fails
during the warranty period?
Contact product support on
support@detectortesters.com to raise an RMA


Is accidental damage or theft covered in
the warranty?
No. Refer to warranty terms and conditions

 

What are the warranty terms following a
service repair?
Repairs are warranted for 90 days or the
remainder of the original warranty period,
whichever is longer

How do you know the product has been
dropped? Dropped from height?
The product will display error 24 Drop
Detected

The warranty team can view information on
drops for each unit by serial number on the
cloud database.

This will include information such as
- Total number of drop events captured
- Average severity seen in its life

For each event:
- Severity (major or minor - yet to be fully defined)
- Time stamp of event
- Free fall flag indicating it had air time