XTR2 Frequently Asked Questions

How long is the warranty period?
2 year warranty this is for the head unit and charger kit.


What are the warranty periods for spares / consumables?
12 months


What do I do when the product fails during the warranty period?
Contact product support on support@detectortesters.com to raise an RMA


Is accidental damage or theft covered in the warranty?
No. Refer to warranty terms and conditions

How do you know the product has been dropped? Dropped from height?
The product will display error 24 Drop Detected. The warranty team can view information on drops for each unit by serial number on the cloud database.

This will include information such as
- Total number of drop events captured
- Average severity seen in its life

part of Noventis Safety group